PRIVACY NOTICE
Last updated: February 19, 2025
This Privacy Notice for TalkPilot (“we,” “us,” or “our”) describes how and why we collect, store, use, and share (“process”) your information when you use our services (“Services”), such as when you:
• Visit our website at https://www.trytalkpilot.com or any other website that links to this Privacy Notice.
• Engage with us in other ways, including sales, marketing, or events.
Questions or concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you have any questions, please contact us at talksenseai@gmail.com.
SUMMARY OF KEY POINTS
What personal information do we process?
We only collect essential information necessary to operate our service, including name, email address, company name, and general call context. We do not store or process the content of users’ conversations.
Do we process any sensitive personal information?
No. We do not collect or store sensitive information such as financial data, health information, call content, personal preferences, or any other data that could compromise user privacy.
Do we obtain information from third parties?
No. The information we collect is provided directly by the user upon registration or while using our services.
How do we protect your information?
We implement advanced security measures to protect the information we collect. All data is encrypted using SSL/TLS and stored on servers with strict access controls.
What are your rights?
Depending on your location, you may have rights to access, correct, or delete your information.
How can you exercise your rights?
You can contact us at any time via talksenseai@gmail.com to request access or deletion of your data.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you provide to us
In short: We only collect the information strictly necessary to operate TalkPilot.
We collect personal information that users voluntarily provide when registering for the Services or interacting with them. The information we collect includes:
• Name
• Email address
• Company name
• General call context (without storing specific conversation content)
We do not store, analyze, or process call recordings, transcripts, or any other data generated during a conversation.
All information you provide must be true and accurate. If there are changes to your information, you must notify us to update it.
Information collected automatically
When you access our Services, we may automatically collect certain technical information for security and service optimization. This information does not personally identify you and includes:
• IP address
• Browser type and version
• Usage data, such as pages visited and time spent on the website
We use this information solely to improve our Services and detect potential security threats.
Information from third parties
We do not collect information from third parties, public databases, social media, or any external sources.
2. HOW DO WE PROCESS YOUR INFORMATION?
In short: We only use your information to operate TalkPilot and enhance its functionality.
We process your personal information for the following purposes:
• To create and manage your TalkPilot account
• To facilitate the use of our real-time call assistance tools
• To provide technical support and respond to inquiries
• To send administrative notifications, such as updates to our terms or policies
• To analyze usage trends in an anonymous way to improve our Services
We do not use your data for advertising purposes, nor do we sell or share it with third parties without your consent.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In short: We only process your information when we have a valid legal reason to do so.
Depending on your location, our legal bases may include:
• Consent: You voluntarily provide your information when registering.
• Legitimate interests: To improve and optimize the TalkPilot experience without compromising your privacy.
• Legal compliance: If we are required to retain certain data for legal or regulatory reasons.
We do not collect information without your knowledge, nor do we process sensitive data.
4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?
In short: We only share your information when necessary to operate TalkPilot and comply with legal obligations.
We may share information with:
• Storage and security providers: We store data on secure servers with strict security standards.
• Internal analytics services: We only use anonymized data to better understand the use of TalkPilot.
• Legal compliance: We may share information if required by law (e.g., in response to government requests).
We do not share your information with third parties for advertising purposes, nor do we sell user data.
5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In short: TalkPilot uses tracking technologies to enhance user experience, analyze website traffic, and ensure service security.
We may use cookies and similar technologies to collect technical information about how users interact with our website and services.
These technologies include:
• Browser cookies: Small files stored on your device to recognize your session and preferences.
• Tracking pixels: Code snippets that allow us to analyze visitor behavior on our website.
• Log files: Automatically collected data, such as IP address, browser type, access time, and pages visited.
How do we use these technologies?
Tracking technologies are used to:
• Remember user preferences and settings
• Analyze traffic metrics and improve website functionality
• Detect and prevent potential security threats
How can you manage cookies?
Users can modify their browser settings to reject cookies or delete stored ones. However, disabling cookies may affect website functionality.
6. HOW DO WE HANDLE SOCIAL MEDIA LOGINS?
TalkPilot does not currently offer the option to log in through social media. If we implement this functionality in the future, we will update this policy to describe how we handle information obtained from such platforms.
7. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
In short: TalkPilot operates globally, which may involve data transfers to secure servers in different locations.
Our servers are hosted in the United States and other countries, meaning your information may be stored or processed outside your country of residence. If you access our Services from the European Union, the United Kingdom, or other jurisdictions with strict data protection regulations, we will take additional measures to ensure that your data is treated with the same level of security as in your country.
These measures include:
• Using Standard Contractual Clauses (SCCs) from the European Commission to ensure data protection.
• Implementing security practices aligned with GDPR and CCPA.
If you have questions about how we protect data in international transfers, you can contact us at talksenseai@gmail.com.
8. HOW LONG DO WE KEEP YOUR INFORMATION?
In short: We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
The data we collect is stored based on the following principles:
• Account data (name, email, company name, call context): Retained as long as the account remains active. If a user requests account deletion, the data will be permanently removed within a reasonable timeframe unless a legal obligation requires us to retain it.
• Usage data (cookies and website analytics): Stored for a limited period to optimize performance and user experience.
• Security logs: Records of access and service usage may be retained for security auditing and compliance.
Once your information is no longer required, we will delete or anonymize it securely so that it can no longer be associated with you.
9. HOW DO WE KEEP YOUR INFORMATION SAFE?
In short: We use a combination of technical and organizational security measures to protect your personal information from unauthorized access, disclosure, or misuse.
Technical Measures
• SSL/TLS encryption: All data transmitted between users and our servers is encrypted.
• Secure storage: Information is stored on servers with strict access controls and advanced security configurations.
• Continuous security monitoring: We actively monitor our systems to detect potential vulnerabilities or unauthorized access attempts.
Organizational Measures
• Restricted access: Only authorized personnel can access user data, and only for essential business purposes.
• Employee training: All team members receive ongoing privacy and security awareness training.
• Security audits: We periodically review and update our security policies to ensure compliance with best practices.
While we take these precautions, no system is 100% secure. In the event of a security breach that affects user data, we will notify impacted users promptly and take corrective action.
10. DO WE COLLECT INFORMATION FROM MINORS?
In short: Our Services are intended for adults, and we do not knowingly collect data from individuals under 18 years of age.
If we discover that a minor has provided us with personal information without parental consent, we will delete that information immediately. If you become aware that a minor has shared personal information with us, please contact us at talksenseai@gmail.com so we can take appropriate action.
11. WHAT ARE YOUR PRIVACY RIGHTS?
Depending on your location, you may have certain rights regarding the personal information we collect about you.
These rights may include:
• Right to access: You can request a copy of the personal information we have about you.
• Right to correct: You can request corrections to inaccurate or incomplete data.
• Right to delete: You can request that we delete your personal information.
• Right to restrict processing: You can limit how we use your data in certain circumstances.
• Right to object: You can object to the processing of your data for specific purposes.
How to exercise your rights
To exercise any of these rights, you can contact us at talksenseai@gmail.com. We will respond to your request following applicable data protection laws.
12. DO-NOT-TRACK FEATURES
Some web browsers and mobile devices include a “Do-Not-Track” (DNT) setting that allows users to signal their preference not to be tracked online. Because there is no industry standard for recognizing and implementing DNT signals, TalkPilot does not currently respond to DNT browser signals.
If a clear industry standard emerges, we will update this Privacy Notice accordingly.
13. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
If you are a resident of California, Colorado, Texas, or other U.S. states with specific privacy laws, you may have additional rights, including: • The right to know what personal data we collect and how we use it.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal information (although TalkPilot does not sell user data).
To exercise your rights under U.S. state privacy laws, please submit a request to talksenseai@gmail.com.
14. DO WE UPDATE THIS PRIVACY NOTICE?
We may update this Privacy Notice periodically. The most recent version will always be available on our website, with the last updated date clearly displayed. If we make significant changes to our privacy practices, we will notify users via email or a notice on our platform.
15. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have any questions, concerns, or requests regarding this Privacy Notice, you may contact us using the details below:
Email: talksenseai@gmail.com
Website: https://www.trytalkpilot.com